Help Center

Shipping destinations:

• We ship worldwide!

Shipping times:

• Shipping time might vary depending on location, shipment method and other factors.
• Due to the COVID 19 pandemic, shipping may be delayed therefore taking longer for you to get your order! Please be patient, once the package is dropped off at the post office, it is up to them to get it to you! Delivery times are estimates not guarantees. Shipping days will always be in business days (Monday to Friday). 

Shipping cost:

• Orders over $100 CAD dollars will ship free in North America 
• Orders under $100 CAD dollars will be charged for shipping depending on your chosen delivery method and country. Full price, as well as shipping options will be displayed at checkout. 

Shipping methods:

• Most small scrunchie orders will be sent via untracked lettermail through Canada Post. 
• If you want the piece of mind of being able to track your item, please select the tracked method which will then provide you with the tracking information. Note that once a shipping method has been selected and payed for there is no way of changing it. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than CAD dollars.

Customer satisfaction is our top priority. If there is a problem with your product you can contact us at creativeconceptsandco@gmail.com and we will be happy to discuss return, exchange and refund options. 

Damages and issues

• Please inspect your order upon reception and contact us immediately at creativeconceptsandco@gmail.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds 

• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question or additional information at creativeconceptsandco@gmail.com.